Website Terms
Please read these terms when using our website.
General Information
The explanations on this site are meant to help you make sense of common chimney and fireplace concerns. They cannot tell you the condition of your own property or stand in for an assessment of the installed system. Repair recommendations depend on the product instructions and on what is actually found.
Appointment Requests
Sending a form requests contact; it does not confirm an arrival time or authorize paid work. We discuss availability and the service request before arranging an appointment.
Estimates and Authorized Work
The proposed service and price are explained before work is authorized. Additional findings can change the work needed, and changes are discussed before additional work proceeds.
Emergency Situations
This website is not an emergency response service. Leave the property and contact emergency responders for fire, suspected gas or a carbon monoxide alarm.